Return Policy
At Mountain Grown Goods, we take pride in the quality and care that goes into every small-batch product we make. We want you to feel confident in your purchase and will gladly work with you if there is a problem with your order.
Returns
Due to the nature of our mushroom extracts and other ingestible products, opened or used products cannot be returned or resold for health and safety reasons.
Unopened and unused products may be returned within 30 days of delivery. Products must be in their original condition with the seal intact.
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or was sent in error.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, leaking, defective, or incorrect, please contact us within 7 days of delivery.
We may request photographs of the product, packaging, and shipping materials to help us resolve the issue.
When appropriate, we will provide a replacement or refund at no additional cost to you.
Refunds
Once an eligible return is received and inspected, approved refunds will be issued to the original payment method.
Original shipping charges are non-refundable unless the return is due to an error on our part or a damaged or defective product.
Once an eligible return is received and inspected, approved refunds will be issued to the original payment method within 5 business days. Please allow additional time for your bank or payment provider to post the refund to your account.
Product Results
Individual experiences with functional mushroom products can vary. Because each person's body, lifestyle, and wellness needs are different, Mountain Grown Goods does not guarantee specific results from the use of our products.
Opened or used products cannot be returned based on individual results, taste, preference, or experience.
Order Cancellations
If you need to cancel or change an order, please contact us as soon as possible.
Once an order has been processed or shipped, we cannot guarantee that it can be canceled or changed. Shipped orders are subject to our standard return policy.
Questions or Concerns
If you have a problem with an order, please contact Mountain Grown Goods. As a small business, we appreciate the opportunity to address your concerns and make things right whenever reasonably possible.
TERMS OF SERVICE
Last Updated: August 2026
Welcome to Mountain Grown Goods. By visiting our website, purchasing our products, or using our services, you agree to the following Terms of Service. Please read these terms carefully before using our website or placing an order.
Products and Product Information
Mountain Grown Goods offers small-batch functional mushroom products, including mushroom extracts and related wellness products.
We make reasonable efforts to ensure that product descriptions, photographs, pricing, ingredients, and other information displayed on our website are accurate. Because our products are made in small batches using natural ingredients, variations in color, clarity, sediment, flavor, and appearance may occur from batch to batch. These natural variations do not necessarily indicate a defect in the product.
Product availability and pricing may change without notice.
Health and Supplement Information
Information provided on this website is for general educational and informational purposes only and is not intended to replace professional medical advice, diagnosis, or treatment.
Statements regarding dietary supplements have not been evaluated by the U.S. Food and Drug Administration. Our products are not intended to diagnose, treat, cure, or prevent any disease.
Always consult a qualified healthcare professional before using dietary supplements, particularly if you are pregnant or nursing, taking medications, have a medical condition, are preparing for surgery, or have concerns about possible allergies or interactions.
Individual responses to dietary supplements vary, and Mountain Grown Goods does not guarantee specific health outcomes or results from the use of any product.
Orders and Payment
By placing an order through our website, you represent that the information you provide is accurate and that you are authorized to use the payment method submitted with the order.
Payment must be received before an order is processed or shipped.
We reserve the right to refuse, cancel, or limit an order when necessary, including in cases involving suspected fraud, incorrect pricing, product availability, or other order-processing issues. If we cancel an order after payment has been collected, the applicable amount will be refunded.
Shipping
Shipping times provided on our website are estimates and are not guaranteed. Mountain Grown Goods is not responsible for delays caused by shipping carriers, weather, incorrect delivery information supplied by the customer, or circumstances outside our reasonable control.
Customers are responsible for providing an accurate and complete shipping address when placing an order.
Returns and Refunds
Returns, refunds, damaged shipments, and related matters are governed by the Return & Refund Policy provided above on this page.
Intellectual Property
Unless otherwise stated, the content of this website—including photographs, product descriptions, graphics, logos, educational materials, written content, and branding—is owned by or licensed to Mountain Grown Goods and may not be reproduced, distributed, republished, or used commercially without permission.
Website Use
You agree not to misuse this website, interfere with its operation, attempt unauthorized access, submit fraudulent information, or use the website for unlawful purposes.
Limitation of Liability
To the extent permitted by applicable law, Mountain Grown Goods will not be liable for indirect, incidental, special, or consequential damages arising from the use of this website or our products.
Nothing in these Terms of Service is intended to exclude or limit rights or remedies that cannot legally be excluded under applicable law.
Changes to These Terms
We may update these Terms of Service periodically to reflect changes to our business, website, products, or applicable requirements. The most current version will be posted on this page with an updated revision date.
Contact
Questions regarding these Terms of Service may be submitted through the contact information provided on the Mountain Grown Goods website.
PRIVACY POLICY
Last Updated: August 2026
Mountain Grown Goods respects your privacy. This Privacy Policy explains the types of information that may be collected when you visit our website, place an order, contact us, or otherwise interact with our business, and how that information may be used.
Information We Collect
Depending on how you use our website, we may collect information you voluntarily provide, including:
Name
Email address
Telephone number
Billing and shipping information
Order and transaction information
Messages or information you submit through website forms
Marketing preferences
Our website and the services supporting it may also automatically collect certain technical information, such as browser type, device information, IP address, referring pages, pages visited, and interactions with the website.
How We Use Your Information
Information collected through our website may be used to:
Process and fulfill orders
Process payments
Communicate regarding purchases
Provide customer service
Handle returns, refunds, or shipping concerns
Maintain and improve our website
Understand website traffic and customer interactions
Prevent fraud or misuse
Meet legal, tax, accounting, and regulatory obligations
Send marketing communications when permitted and when you have chosen to receive them
We do not sell your personal information in exchange for money.
Payment Information
Payments made through our website are processed using third-party payment services. Mountain Grown Goods generally does not directly store complete payment-card information submitted through those payment systems.
Payment processors may collect and process information according to their own privacy policies and security practices.
Squarespace and Other Service Providers
Our website is hosted through Squarespace. We may also use third-party companies that provide services necessary to operate our business, including payment processing, website analytics, email communications, shipping, order fulfillment, fraud prevention, and other business functions.
These service providers may process information as necessary to provide their services and are subject to their own privacy practices and applicable agreements.
Cookies and Website Analytics
Our website may use cookies and similar technologies to operate properly, remember preferences, understand how visitors use the website, measure performance, and support certain marketing or analytics functions.
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect how some website features function.
Email and Marketing Communications
If you choose to receive promotional emails or other marketing communications from Mountain Grown Goods, you may unsubscribe at any time using the unsubscribe option included in those communications where available.
Transactional communications related to purchases, shipping, customer service, or other business transactions may still be sent when necessary.
How We Share Information
We may share information with service providers when reasonably necessary to operate our business, process transactions, fulfill orders, provide customer service, maintain our website, or comply with legal requirements.
We may also disclose information when required by law, regulation, court order, or other valid legal process, or when reasonably necessary to protect our rights, customers, business, or others.
Data Retention and Security
We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and tax records, resolving disputes, and complying with applicable legal requirements.
We use reasonable administrative and technical safeguards intended to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
Your Privacy Choices
Depending on where you live and applicable law, you may have certain rights regarding your personal information, which may include requesting access to, correction of, or deletion of certain information.
You may contact Mountain Grown Goods if you have questions about information you have provided or wish to make a privacy-related request.
Children's Privacy
Our website and products are intended for a general adult audience and are not directed toward children under 13. We do not knowingly collect personal information from children under 13.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our website, business practices, service providers, or applicable requirements. Updates will be posted on this page with a revised date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact Mountain Grown Goods using the contact information provided on our website.